Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs and recapture revenue
Automate & Streamline the Customer Experience
Increase Operational Efficiency
Make Every Return a Potential Repurchase
Easily configure return policies to clearly identify which items in an order are eligible for return or exchange. Eliminating customer confusion means fewer ineligible returns.
Make it simple for customers to print their own shipping label, go printerless with a mobile code, schedule a carrier pickup, return to one of your brick and mortar locations or access one of 8,000+ convenient drop-off locations — options you can incentivize with price controls.
Provide return item tracking and notifications so you can answer customers’ questions before they have to call. Automate the returns process and let your support teams focus on what they do best.
Understand why certain items are coming back and measure performance metrics so you can anticipate customer feedback, forecast trends, adjust merchandising accordingly, and get more intelligent about inventory planning.
Configure flexible business rules for smart return routing to ensure packages are sent back to the correct location at minimal cost. That way, you can get hot items back on the shelves quickly.
Keep revenue on your books by giving customers options to exchange items for store credit, or for different sizes and colors.
A seamless return makes customers more open to shopping again. Embed concierge-like recommendations and other marketing assets they’ll find relevant throughout the experience to drive shoppers back to your site.